Refund policy

Return and Refund Policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at sultanofslotcars@warraceway.com. Please note that returns will need to be sent to the following address: 6/91 Research Road Pooraka 5095 Australia.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sultanofslotcars@warraceway.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without a justification. This 14-day period runs continuously, including weekends and public holidays.

You may cancel your order at any time before it has been fulfilled. Once you've received your order, to exercise your right of return your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

For EU orders, return shipping is at your own cost.

This right of withdrawal applies to all orders shipped to the EU, including items purchased on sale. It does not extend to custom or personalised items, perishable goods, or goods that cannot be resold for health or hygiene reasons once unsealed, in line with Article 16 of EU Directive 2011/83/EU.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at sultanofslotcars@warraceway.com.

Pre-Orders
All items listed as pre-orders are sold as pre-orders.

A $40 deposit per item is required to secure your order. This deposit helps cover ordering, allocation from the authorised Australian distributor, and handling costs involved in securing limited pre-order stock and committing inventory to your order.

If you change your mind after placing a pre-order, the deposit is generally not refunded. We may allow the deposit to be transferred to another item or issued as store credit at our discretion.

As these items have not yet been released, final pricing and release dates are subject to change. If the final price differs significantly from the expected price, you will have the option to cancel your order and receive a full refund of your deposit.

If we are unable to supply the item, or there is a major issue with the order, you will be entitled to a refund or, if you prefer, store credit.

Uncollected / Unclaimed Goods
If you have paid a deposit or the full amount for an item (including pre-orders) and the goods are ready for collection or delivery, we will contact you using the details you provided.

If you do not collect the goods or respond within a reasonable time after we notify you that they are available, the goods may become unclaimed under the South Australian Unclaimed Goods Act 1987.

For goods valued at $200 or less, after we have given you written notice and a 14-day holding period has passed, ownership of the goods may transfer to us. We may then sell, keep, or dispose of the item.

Any deposit or payment already made may be retained to cover our costs. We will make reasonable efforts to contact you before taking this step.

If you believe you have goods waiting for collection, please contact us as soon as possible at sultanofslotcars@warraceway.com.