Shipping policy

SHIPPING POLICY

POSTAGE CARRIERS
All orders are posted via Australia Post.

PROCESSING TIME
We aim to process and post your order within 1–2 of our operating days (Wednesday to Sunday). Orders placed outside these days will be processed when we next open.

POSTAGE TIMES (AUSTRALIA)
Standard: 2–7 business days  
Express: 1–3 business days

POSTAGE TIMES (INTERNATIONAL)
Canada – Standard: 5–10 business days  
New Zealand – Standard: 4–8 business days  
United States – Standard: 5–9 business days  
United Kingdom – Standard: 5–10 business days  

Delivery estimates are provided by Australia Post and apply to major metropolitan areas. Customs clearance, remote locations, adverse weather, and peak periods may result in longer delivery times.

IMPORT DUTIES, TAXES & CUSTOMS FEES
Any import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country are the sole responsibility of the customer and must be paid by the buyer in full.

These charges are 100% payable by the customer, either:
• Included in the postage cost (for Delivery Duty Paid / DDP destinations such as the USA), or  
• Billed separately by your local customs authority or postal service upon arrival (for all other countries, including Canada, the United Kingdom, and most of Europe).

We endeavour to calculate and include duties and taxes in the shipping cost where possible (DDP). However, we cannot predict or control additional local fees, VAT/GST, provincial taxes, or brokerage charges that may arise.

Note for Canadian customers: Canada has a very low duty- and tax-free threshold of CAD $20 for postal shipments. Most orders will incur GST/HST (and possibly duties) plus a Canada Post handling fee of approximately CAD $9.95. These charges are collected by Canada Post on delivery or via their online payment system.

By placing an order, you agree to pay all applicable import-related charges. We recommend checking with your local customs office for an estimate of potential fees before ordering.

INSURANCE, DAMAGED OR LOST PARCELS
All orders are carefully packed and lodged with Australia Post for delivery. Once an order has been lodged, the parcel is in the care of Australia Post.

Australia Post automatically includes compensation cover up to $100 for most registered domestic parcels at no extra cost.

If your item is worth more than $100, we strongly recommend purchasing Extra Cover. This protects your parcel against loss or damage in transit for values up to $5,000, in line with Australia Post’s Terms & Conditions.

If you purchase Extra Cover, we will replace or refund your order if it is lost or damaged in transit (subject to Australia Post’s claim process).

If you do not purchase Extra Cover, you accept the risk of loss or damage once the parcel has been lodged. In this case, we cannot provide a refund or replacement.

Signature on Delivery is available as an optional add-on for extra peace of mind but is not a substitute for insurance.